b'24 U.S. Department of Health and Human Services. Healthy People 2010: Understanding and Improving Health. 2nd ed. Washington, DC: U.S. Government Printing Office, November 2000. www.healthypeople.gov/Document/HTML/Volume1/05Diabetes.htm25 The Behavioral Risk Factors Surveillance System survey asks adults ages 18 and older: Have you ever been told by a doctor that you have diabetes? 26 U.S. Department of Health and Human Services. Healthy People 2010: Understanding and Improving Health. 2nd ed. Washington, DC: U.S. Government Printing Office, November 2000. www.healthypeople.gov/Document/pdf/uih/2010uih.pdf27 The Patient Satisfaction Scores are obtained from a random sample of patients after they have visited a physician in CMC / DH-Ks clinical services.Questions are from a proprietary Dartmouth survey instrument and are not comparable to hospital satisfaction or national scores.28 U.S. Department of Health and Human Services. Healthy People 2010: Understanding and Improving Health. 2nd ed. Washington, DC: U.S. Government Printing Office, November 2000. www.healthypeople.gov/Document/HTML/Volume1/11HealthCom.htm29 The Patient Satisfaction Scores are obtained from a random sample of patients after they have visited a physician in CMC / DH-Ks clinical services. Questions are from a proprietary Dartmouth survey instrument and are not comparable to hospital satisfaction or national scores.30 Beach, M.C et al. (2005). Do Patients Treated With Dignity Report Higher Satisfaction, Adherence, and Receipt of Preventive Care? Annals of Family Medicine, Vol. 3, no. 4.31 The Patient Satisfaction Scores are obtained from a random sample of patients after they have visited a physician in CMC / DH-Ks clinical services. Questions are from a proprietary Dartmouth survey instrument and are not comparable to hospital satisfaction or national scores.32 Kane, R.L (1997). Understanding Health Care Outcomes Research. Aspen Publishers.33 The Patient Satisfaction Scores are obtained from a random sample of patients after they have visited a physician in CMC / DH-Ks clinical services.Questions are from a proprietary Dartmouth survey instrument and are not comparable to hospital satisfaction or national scores.34 U.S. Department of Health and Human Services. Healthy People 2010: Understanding and Improving Health. 2nd ed. Washington, DC: U.S. Government Printing Office, November 2000. www.healthypeople.gov/Document/pdf/Volume1/01Access.pdf35 U.S. Department of Health and Human Services. (2000, November). Tracking Healthy People 2010. Washington, DC: U.S. Government Printing Office.www.healthypeople.gov/Document/pdf/Volume1/01Access.pdf36 The Behavioral Risk Factors Surveillance System survey (Centers for Disease Control) asks adults ages 18 and older Do you have any kind of health care coverage, including health insurance, prepaid plans such as HMOs, or government plans such as Medicare?.5 6Engaging Our Community In Health88222_CMC2.indd 58 2/1/10 12:27 PM'